Frequently asked questions
Quick answers to the things people ask most. If your question is here, you've got your answer — no need to wait on anyone.
Earning points
How do I earn points?
Snap a clear photo of your receipt in the app. We read the venue, order number, date and total straight off it and add 1 point for every $1 spent on full-priced items. It works across all our venues.
I submitted a receipt but no points showed up — why?
Most receipts credit instantly. Some are held for a quick manual check first — that's routine and they land in your balance once approved, so there's nothing you need to do. If a receipt was declined, it's because it falls outside what earns points (see just below).
What earns points, and what doesn't?
Points are for full-priced purchases you've paid for, and only one benefit applies to any one purchase. As a rule of thumb, if a purchase has already had another benefit, or isn't a straightforward paid sale, it doesn't also earn points — for example anything with a discount, promotion or reward on it, happy-hour or special pricing, tips and service charges, refunds and other non-purchases, gift-card purchases, orders through Uber Eats or other delivery / marketplace platforms, certain excluded items (such as Little Foragers fresh produce and grocery lines), and business, catering, function and event orders — and anything similar that falls outside the programme. In short: full-priced purchases earn; discounted value and non-purchases don't. The complete rules are in our Terms & Conditions.
Paying with a gift card is completely fine — that's a way of paying, not a discount, so a full-priced purchase paid with a gift card still earns.
Do I need to keep the receipt / can I claim old ones?
Submit it within 7 days of purchase — after that a receipt can't earn points. Each receipt counts once. If you think points are missing, use Send a receipt for review (at the bottom of this page) and we'll check it against our records. Points and rewards are never refundable for cash. See the Terms for the full rules.
If a receipt didn't go through
The app shows a short message. Usually it's simply a photo to retake — a clearer, well-lit shot of the whole receipt — or a receipt that falls outside what earns points (see above). Some receipts are held for a quick review first; that's routine, and the points appear once it's approved. If you believe a receipt should have earned, use Send a receipt for review at the bottom of this page and our team will take a look.
Redeeming rewards
How do I redeem?
Open Rewards, pick your venue, and redeem while you're at the till — then show the confirmation screen to staff. Your points are deducted automatically.
Can I use a reward with a discount or special?
No — one offer per transaction. Rewards and points can't be combined with another promotion, discount, special, or on already-discounted items.
Your points
Do points expire?
Points expire 3 years after they're earned. We always spend your oldest points first, so if you keep using them they rarely lapse.
I returned something I'd earned points on.
If a purchase that earned points is later refunded, returned, cancelled or charged back, those points are reversed and removed from your balance.
Your membership
Where's my member ID?
Open Show member ID for your member number and QR code — staff can scan it or type the number. You can also add your card to Apple Wallet or Google Wallet from that screen.
How do referrals work?
Share your code from Refer a friend. When a friend joins and earns their first points, you both get a bonus. Codes must be entered by new members before they earn their first points.
How do I change my name, birthday or password?
All under Account. Your birthday is day-and-month only and can't be changed once saved (it's tied to birthday treats). You can set a password there for instant sign-in on new devices.
How do I delete my account?
Account → Delete my account. This removes your personal details and can't be undone; anonymised transaction records are kept for fraud and audit only.
Still need a hand?
Most answers are above. If a receipt won't scan or you think points are missing, use Send a receipt for review — it's the only contact channel for the programme (venue staff can't review points or accounts). Attach a clear photo and our team checks it and adds your points. For everything else, the full rules are in our Terms & Conditions, and your points and history are always visible in the app.