Privacy & Programme Terms
Please read these terms. They explain how the Dribble Rewards loyalty programme works and how we handle your information. This is a plain-language summary, not legal advice; the operator should have these reviewed by a New Zealand lawyer before launch.
How you earn points
- You earn 1 point for every $1 spent, based on the total shown on your receipt.
- Points are added when you submit a receipt in the app or email it from your verified address.
- Each receipt can be claimed once, to a single account.
- Receipts must be submitted within the time window shown in the app (receipts older than that can't be claimed).
- The amount is read from your receipt, so high-value or unusual submissions may be held for a quick manager review before points are added.
Points expiry
Points expire 3 years after they are earned. We spend your oldest points first, so points you keep using rarely expire. We may send you a reminder before points are due to expire. Expiry applies from the date points are earned and only to points earned under these terms.
Redeeming rewards
Rewards (such as a free item or a discount) are redeemed in-venue by our staff, who deduct the points from your balance. Rewards are issued and redeemed automatically against your points — they are not gift cards and cannot be exchanged for cash.
Your information
- We store your mobile number, and optionally your name and email, to run your account.
- Personal details are encrypted at rest. We do not store card or payment details.
- We use your contact details to operate the programme (for example, sign-in codes and points reminders).
- We use your information only to run Dribble Rewards — awarding and tracking points, redemptions, and fraud prevention. We do not sell it or use it for any unrelated purpose.
- We only send marketing messages on the channels you opt into, and you can change that any time in Account → Marketing preferences.
How long we keep it
- We keep receipt images only for as long as we need them to run and audit the programme, then delete or de-identify them. We keep the summary of the transaction and the points it earned so your balance and history stay accurate, and we can verify a transaction against our point-of-sale records.
- Your account and points history are kept while your account is active. Points expire 3 years after they're earned.
- We don't keep personal information longer than we need it for the programme, or than the law requires.
Your rights (NZ Privacy Act 2020)
- Access / portability: download everything we hold about you from Account → Download my data.
- Correction: update your name, email and preferences in Account.
- Erasure: permanently delete your account from Account → Delete my account. We remove your personal details; anonymised transaction records may be retained only as needed for fraud prevention and audit.
Programme Terms & Conditions
Full rules for how points are earned, redeemed and expire — including exclusions (discounted items, promotions, and commercial/catering/function transactions), the returns policy, and our right to change the programme — are set out in our Terms & Conditions.
Changes
We may update the programme or these terms. Material changes apply from the date they are published and only going forward.